Plumbing Dispatcher

Works Plumbing in Pacifica, CA is looking to hire full-time and part-time Plumbing Dispatchers / Customer Service Representatives.

Are you great on the phone? Do you enjoy providing superb customer service in a fast-paced office environment? Are you a scheduling extraordinaire? Are you a team player looking for a solid team to join? If so, keep reading!

This Plumbing Dispatcher / Customer Service Representative position pays a competitive hourly wage. We have flexible schedules available with no mandatory work on Sundays and no mandatory on-call. For those that would like to work on Saturdays, we offer an optional shift.

We also offer medical, dental, life insurance, paid vacation, paid time off (PTO), and on-the-job training.

About Works Plumbing:

Since 2000, Works Plumbing has provided full-service plumbing maintenance and repairs, as well as clogged drain cleaning, 24 hours a day. We also specialize in water heater repairs and installations. We understand the desire for affordable, efficient, and quality services. To save our clients' money, we constantly evaluate our operating costs. Reducing wasteful spending is how we're able to deliver pricing that won't break the bank ' without sacrificing top-quality services. We rely on our hardworking employees to achieve client satisfaction. That is why we strive to hire and retain the best! We offer our loyal team competitive compensation, great benefits, and a supportive work environment that people want to be a part of.

What you'll be doing in this role:

• As a Plumbing Dispatcher / Customer Service Representative, you arrive each day ready to ensure that our clients are being heard and receiving the best customer service possible.

• Most of your day is spent in an office environment on the phone or computer.

• You receive incoming client calls and assist them with their plumbing needs and dispatch service calls to field technicians.

• With great attention to detail, you schedule calls to provide prompt, convenient service, as well as maximize our field technicians' time and mileage.

• You keep clients updated and informed.

• You enjoy interacting with our clients and technicians and love keeping busy with a variety of tasks.

• You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.

Job Requirements:

• Excellent communication and phone skills

• Basic computer skills

• Ability to pass a background check and drug test

• Manage your time effectively

• Attentive to detail and the ability to create efficient schedules for our technicians

• Fantastic customer service skills

• Friendly and able to empathize with others

• Enjoy talking on the phone and understand good phone etiquette

• Motivated and career-oriented?

• Like to work in a positive, fun office environment

If you feel that you would be right for this office position, please fill out our application.