Service Plumbing Manager

Day & Night is a team of home service experts who go the extra mile to ensure peak performance for our customers plumbing and HVAC systems in the Phoenix Metro area.

We are currently seeking a Plumbing Manager to oversee the company’s plumbing activities to include supervision of Service Plumbers, Drain Technicians, Camera Tech, and all other people involved in our world-class plumbing team.

As a Sr. Manager you will be responsible for overseeing the company’s monthly plumbing budget through proper planning and management of all calls ran by your team.

Plumbing Manager responsibilities:

• Set goals and achieve them effectively & consistently

• Review calls daily and track KPIs

• Identify plumbing sales trends and adjust as needed

• Manage, develop, coach and motivate the plumbing team to develop their skills to ensure that a high professional standard is achieved

• Prepare and lead effective weekly meetings

• Manage the plumbing team under a fast-paced, high-stress environment

• Recruit, hire and train new and current plumbers

• Manage open estimates with our Inside Sales Representatives

• Track and analyze plumbing statistics based on key performance indicators

• Handling and resolving customer complaints regarding a product or service

• Work closely with vendors to ensure that we have the needed product now and, in the future, to achieve our goals without any loss of production

• Review all work performed to make sure it meets company standards

Benefits:

• Medical, Dental, Vision and Life Insurance

• Paid Time-Off + paid holidays

• Retirement Benefit (401K) + company match!

• Company Vehicle, gas card

• Company credit card

• Company provided computer and cell phone

• Assistant Plumbing Manager to help with the day-to-day duties

Plumbing Manager skills & proficiencies:

• Servant leader

• Communication skills

• Proven leadership experience

• Coaching & accountability

• Home service experience required

• Recruiting, interviewing, hiring, and onboarding

• Building and maintaining relationships

• Ability to apply previous knowledge or training to solve complex problems

• Excellent customer service

• Minimum 5 years of sales management is preferred

Who Are We?

Day & Night is a quality, prompt and professional HVAC and plumbing service company whose core focus is leaving customers completely satisfied. We are your go-to HVAC & plumbing company for emergency or proactive. We believe in doing things the old-fashioned way, and that starts with a handshake and our commitment to do your job right. Our company was built from the ground up, brick by brick, laying a solid foundation focused on providing a premium quality service with a smile.

Every employee is part of our family and is empowered to be the difference in our customer’s day by making sure they are happy and satisfied. Our employees are not just HVAC technicians and plumbers, they are skilled tradesmen who are highly qualified and experienced in providing the highest quality of service. All Day & Night tradesmen are continually educated on new and improved technologies to provide our customers with the best results.